Refund & Cancellation Policy

1. Overview

BaritexOS is a subscription-based Software-as-a-Service (SaaS) platform that provides AI-powered business tools and services, operated by Baritex AI Operating System Ltd (“Baritex”).

Because customers receive immediate access to digital services upon subscription, refunds are generally limited except where required by applicable law or expressly stated in this Policy.

2. Subscription Plans

Baritex may offer:

• Free Plan
• Free Trial
• Professional Plan
• Business Plan
• Enterprise Plan
• Custom Subscription Agreements

Available plans, features, and pricing are published on our website or specified in your Order Form or Enterprise Agreement.

3. Billing

Subscriptions are billed:

• Monthly
• Annually
• Or according to your Enterprise Agreement

By subscribing, you authorize Baritex or its payment provider to charge your selected payment method for all applicable fees.

Taxes may be charged where required by law.

4. Automatic Renewal

Unless otherwise stated, subscriptions renew automatically at the end of each billing period.

Renewal charges will be processed using your selected payment method.

You may disable automatic renewal by cancelling your subscription before the next renewal date.

5. Cancelling Your Subscription

You may cancel your subscription at any time through your account settings or by contacting our support team.

If you cancel:

• Your subscription remains active until the end of your current billing period.
• You will continue to have access to paid features until that period expires.
• Your subscription will not renew after the current billing period.

Cancelling a subscription does not automatically delete your account or Customer Content.

6. Refund Eligibility

Monthly Subscriptions

Monthly subscription fees are generally non-refundable once the billing period has begun.

Annual Subscriptions

Annual subscriptions are generally non-refundable after payment has been processed.

However, Baritex may, at its sole discretion, consider refund requests submitted shortly after purchase where:

• duplicate payments were made;
• the subscription was purchased accidentally;
• technical issues prevented access to the Services and could not be reasonably resolved; or
• applicable consumer protection laws require a refund.

Free Trials

If a free trial is offered:

• No subscription fees will be charged until the trial ends, unless otherwise disclosed.
• To avoid charges, you must cancel before the trial expires.

If you do not cancel before the trial period ends, your subscription may automatically convert to a paid plan.

7. Non-Refundable Charges

Unless required by law, the following are generally non-refundable:

• Subscription fees for completed billing periods.
• Partial months of service.
• Setup or onboarding fees (where applicable).
• Professional services.
• Consulting services.
• Training services.
• API overage charges.
• Usage-based fees.
• Taxes already remitted to governmental authorities.

8. Exceptional Refunds

Baritex understands that exceptional situations may arise.

We may, at our sole discretion, issue full or partial refunds in circumstances including:

• Billing errors caused by Baritex.
• Duplicate transactions.
• Fraudulent payments.
• Significant service outages attributable to Baritex.
• Other extraordinary circumstances determined by Baritex.

Granting a refund in one case does not create an obligation to provide refunds in future cases.

9. Failed Payments

If a payment cannot be processed:

Baritex may:

• Retry the payment.
• Notify you to update your payment method.
• Temporarily suspend paid features.
• Restrict access to premium services.
• Terminate the subscription if payment remains outstanding.

You remain responsible for all unpaid fees incurred before termination.

10. Subscription Changes

You may upgrade or downgrade your subscription, subject to the plans available.

Upgrades

When upgrading:

• Additional charges may be applied immediately or prorated, depending on your billing cycle.
• Access to upgraded features may begin immediately.

Downgrades

When downgrading:

• Changes generally take effect at the beginning of the next billing cycle.
• Some features or storage limits may no longer be available.

Customers are responsible for ensuring their data usage complies with the limits of their selected plan before a downgrade takes effect.

11. Enterprise Agreements

Enterprise customers may have custom billing, cancellation, and refund terms specified in their negotiated agreements.

Where there is a conflict between this Policy and an Enterprise Agreement, the Enterprise Agreement will prevail.

12. Account Termination

Baritex may suspend or terminate subscriptions where:

• Payment obligations are not met.
• The Terms of Use are violated.
• Fraud or unlawful activity is detected.
• Continued use presents security risks.
• Required by law.

Termination for these reasons does not entitle the customer to a refund except where required by law.

13. Consumer Rights

Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection laws.

Where local law grants mandatory cancellation or refund rights, Baritex will comply with those legal requirements.

14. Changes to This Policy

Baritex may update this Refund & Cancellation Policy from time to time.

Material changes will be communicated through our website, the Services, or by email where appropriate.

Changes will not affect subscriptions already paid for unless required by law or agreed between the parties.

15. Contact Us

If you have questions regarding billing, cancellations, or refunds, please contact:

Baritex AI Operating System Ltd

Email: support@baritex.io

Website: https://baritex.io

Last Updated: July 27, 2026.